Shipping & Handling

All orders will be processed and shipped within 7 business days from the time your order is submitted. Dispatch is subject to payment card authorization and stock availability.  Please note, we do not dispatch shipments or deliver on weekends or public holidays.

Shipping Charges

Shipping within US (contiguous 48 states)

Standard Shipping: $0
Your order should arrive in 3-7 business days from the date the order was shipped.

Express Shipping: $0
Your order should arrive 2-3 business days from the date the order was shipped.

Priority Shipping: $0
Your order should arrive 1-2 business days from the date the order was shipped.

Shipping times and processing fees are subject to change and will be determined at time of order subject to the shipping options outlined above. S.L. HERMANN cannot be held responsible for late/failed deliveries for reasons outside of our control i.e. in the cases of adverse weather conditions.

Customer Feedback

We hope that you will be pleased with your order. If you are unsatisfied with your order for any reason, please notify us in writing, by email at L@shopLhermann.com, within 30 days of receipt of your order.  Please indicate your name, order number and concern for the return and we will gladly refund 100% of the purchase price excluding shipping and handling once we have the product back.

Faulty/Damaged Goods

If for any reason the goods you receive are faulty or damaged in any way we will be happy to exchange the items or offer a full refund.  Please contact our Customer Service team at 1.949.342.6909, Monday through Friday 9am to 5pm or via email at L@shopLhermann.com.  The damaged product will be replaced with the same item as soon as possible. An alternative product will be offered in cases where stocks are no longer available.

Should a replacement not be required please notify us and we will refund the cost of the damaged products. Please note that it may be necessary to provide photographic evidence of the damaged goods or in more severe cases, we may choose to collect the damaged products from you for Quality Review investigation.

Where goods are believed to be faulty, please notify us of your intent to return the goods in writing or by email.  All goods believed to be faulty will be required for Quality Review.

Please allow an investigation time of approximately 4 weeks after receipt of your item. Our Customer Service team will contact you directly.

The order reference should be included with all correspondence with our Customer Service team.

Returns Procedure

All returns should be wrapped securely in the same packaging in which the items were originally received, with the order reference clearly displayed on the exterior. Where a return required, we request that the goods be received at the below address within 30 days from the date of receipt.

Our return address is:

Returns Department
S.L. HERMANN

3339 Primera Avenue
Los Angeles, CA  90068

If the original packaging has been disposed of or is no longer suitable, goods must be wrapped in appropriate packaging to ensure that the goods arrive with us in their original condition. We reserve the right to refuse a refund/exchange for damages caused by insufficient packaging.

We recommend that returns are made via traceable delivery and/ or that a proof of postage is obtained, in the unlikely event that we do not receive the parcel.

Where a refund is due, this will be processed onto the credit/ debit which the purchase was made, within 2-5 working days from the date the returned goods are received. Refunds may take 5-7 working days to reflect against an account, depending on the card issuing bank.

Privacy policy & legal notices

We take protecting your personal privacy extremely seriously.  This page describes ConsumerFinance.gov policies and procedures on the collection, use, and disclosure of your information.

Information collected automatically

If you visit ConsumerFinance.gov to read or download information, we collect and store only the following information about you:

• The name of the domain from which you access the site (more commonly called your IP address);
• The date and time at which you access the site; and
• The address from which you linked directly to our site, if you arrived here by clicking a link on another website.

Personally identifying information

We will not obtain personally identifying information about you when you visit our site unless you voluntarily provide it.  Information you might provide voluntarily includes your e-mail address, when you sign up for e-mail updates (when you sign up for e-mail updates), or any other personal information you include when you post a comment to our site.

Sharing information

We may share information you give us with contractors acting on our behalf or with another government agency if your inquiry relates to that agency. In other limited circumstances, such as responses to requests from Congress and private individuals, we may be required by law to disclose information you submit. If you provide comments in response to a request for public comments, we may make your comments, as well as your identity, available to the public either in a publication or by posting that information on our website. We may give you more specific guidance at the point of collection regarding how your personal information may be used or disclosed.

Legal notices

For site management, information is collected for statistical purposes. Computer software programs are used to create summary statistics about visits to Bureau websites which are used for such purposes as assessing what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas. In order to gather statistical information and to administer a customer satisfaction survey, the ConsumerFinance.gov website utilizes session cookies which are used only for the duration of a session. No information subject to the Privacy Act, such as your name or address, is collected or used for this analysis.

No other attempts are made to identify individual users or their usage habits except in connection with authorized law enforcement investigations.

Generally, individuals are strongly discouraged from sending any personal information, like a Social Security number, to the Bureau Web master or any Bureau e-mail address. It may be necessary to collect personally identifiable information (name, e-mail address, Social Security number, or other unique identifier), but only if specifically and knowingly provided by you. Personally identifiable information you provide will be used only for such other purposes as are described at the point of collection.

Site analytics and persistent cookies

We use the web metrics service Google Analytics to track traffic to this site.  This tool lets us understand how visitors are arriving at and engaging with all parts of our website.  It provides basic metrics such as visitors, pageviews, and visits, as well as more complex metrics like the web browsers being used by visitors and how long, on average, they stay on the site.

This data does not include any personally identifiable information.  Traffic statistics are only reported to us anonymously and in the aggregate, and no information provided by Google Analytics is traceable to any specific individual.

In order for Google Analytics to work, this site uses “persistent cookie” technology. (Learn more about the cookies used by Google Analytics.) A persistent cookie is a small text file that this website places on your computer so that it can remember you when you show up again later—kind of like cookie crumbs! Most Internet browsers automatically accept persistent cookies. Although we think using persistent cookies creates a much better experience for you, this site will also work without them.  If you don’t want to accept cookies, you can edit your browser’s options to stop accepting persistent cookies or to prompt you before accepting a cookie from the websites you visit. Here’s how to disable cookies.

Notice of monitoring

You are entering an Official United States Government System which may be used only for authorized purposes. The Government may monitor and audit usage of this system, and all persons are hereby notified that use of this system constitutes consent to such monitoring and auditing.

Unauthorized attempts to upload information and/or change information on these websites are strictly prohibited and are subject to prosecution under the Computer Fraud and Abuse Act of 1986 and 18 U.S.C. §§ 1001 and 1030.

Disclaimer of endorsement

We do not endorse any commercial product, service, process, or enterprise. Links to other websites and references to any commercial product or enterprise are provided solely for the convenience of the user and do not constitute an endorsement or recommendation. We cannot assume any responsibility for the content or operation of other websites.

Disclaimer of liability

The United States Government (including the Consumer Financial Protection Bureau) makes no warranty, express or implied, including the warranties of merchantability and fitness for a particular purpose, assumes no legal liability or responsibility for the accuracy, completeness, or usefulness of any information, apparatus, product, or process described or depicted on this website, and does not represent that the use of any such information, apparatus, product, or process would not infringe privately owned rights.

External links and social media

This website includes links to federal and non-federal external sites. Non-federal websites do not necessarily operate under the same laws, regulations, and policies as federal websites. If you click a link to an outside website, such as Facebook, Twitter, YouTube, Flickr, or SlideShare, or other external site, you will leave this website and be subject to the privacy and security policies of the owners and sponsors of the outside website. We use third-party social media sites such as Facebook, Twitter, and YouTube as additional means of providing you with information and connecting you to the agency and to other interested citizens. You should familiarize yourself with the privacy policies of these third-party sites. Some of these sites may use persistent cookies in order to improve the service they provide to their users.  Here are links to a few.

Third-party privacy policies:

Facebook
YouTube
Twitter
Flickr
Disqus

Copyright status

No copyright may be claimed for any work on this website that was created by a federal employee in the course of his or her duties. Images and text appearing on this website may be freely copied. Credit is requested. If copyrighted material appears on the site, or is reached through a link on this site, the copyright holder must be consulted before the material may be reproduced.